Privacy Policy

Bikson Carpet Care

A trading name of SSBIKOE LTD

Last updated: September 2026

Bikson Carpet Care respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how SSBIKOE LTD, trading as Bikson Carpet Care, collects, uses, stores and protects personal information when you visit our website, request a quotation, contact us or use our services.

1. Who We Are

Bikson Carpet Care is a trading name of SSBIKOE LTD.

For the purposes of applicable UK data protection law, SSBIKOE LTD is responsible for the personal information described in this Privacy Policy.

You can contact us at:

Telephone: 07486 595444

Email: hello@biksoncarpetcare.co.uk

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

your name;
telephone number;
email address;
postcode and service address;
information about the property or areas requiring cleaning;
details of the services you request;
preferred appointment dates;
photographs you choose to provide for quotation or assessment purposes;
communications between you and Bikson Carpet Care;
quotation, booking, invoice and payment records;
information necessary to manage customer enquiries or complaints; and
technical information relating to your use of our website where applicable.

We aim to collect only information reasonably necessary for the relevant purpose.

3. How We Collect Your Information

We may receive personal information when you:

complete a form on our website;
request a quotation;
telephone, email or otherwise contact us;
make or discuss a booking;
send us photographs or information relating to a cleaning job;
use our services;
communicate with us following a service; or
interact with our website.

We may also receive information from another person acting on your behalf, such as a landlord, tenant, property manager or letting agent.

4. How We Use Your Information

We may use personal information to:

respond to enquiries;
prepare and provide quotations;
assess cleaning requirements;
arrange and manage appointments;
provide our cleaning services;
contact customers about bookings;
process and maintain payment and invoice records;
provide customer service and aftercare;
investigate questions, concerns or complaints;
maintain appropriate business and accounting records;
protect our business and customers from fraud or misuse;
comply with legal or regulatory requirements; and
operate, maintain and improve our website and services.

We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have an appropriate lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to provide a quotation at your request, arrange a booking, provide services or otherwise perform a contract with you.

Legal obligation

Where we need to retain or process information to comply with legal, tax, accounting or other regulatory obligations.

Legitimate interests

Where processing is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include maintaining appropriate business records, responding to customer enquiries, protecting our business and improving our services.

Consent

Where consent is required, for example for certain types of electronic marketing or non-essential website technologies. Where we rely on consent, you may withdraw it in accordance with applicable law.

6. Photographs

Customers may choose to send photographs to help us understand the size, condition or nature of a cleaning job and prepare a quotation.

We may also take photographs where reasonably necessary to document the condition of carpets, upholstery or property before or after work, particularly where there is pre-existing damage or another issue relevant to the service.

We will not use identifiable customer or property photographs for advertising, social media or other promotional purposes without an appropriate basis for doing so.

Where we ask for permission to use photographs for marketing purposes, declining permission will not affect the cleaning service you receive.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business. Depending on the services we use, these may include:

website and hosting providers;
business software providers;
email and communications providers;
payment processors;
accountants or professional advisers; and
IT or security service providers.

We may also disclose information where required by law, regulation, court order or another lawful authority.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and lawfully.

8. Website and Hosting

Our website may be operated using third-party website technology and hosting services.

When you use our website or submit an online form, certain information may therefore be processed by service providers involved in delivering the website and its functionality.

Please refer to our Cookie Policy for further information about cookies and similar technologies used on the website.

9. Payments

Where electronic payment services are used, payment information may be processed by the relevant payment provider.

We do not intend to store complete payment card details ourselves where payments are processed through a third-party payment service.

The payment provider may process your information under its own privacy terms.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, insurance and business record requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise or securely dispose of it.

11. Data Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. International Data Transfers

Some technology or service providers used to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the transfer is handled in accordance with applicable UK data protection law.

13. Marketing

We may contact you about your quotation, booking or services without treating those communications as marketing.

Where we send direct electronic marketing, we will do so in accordance with applicable data protection and electronic communications requirements.

Where consent is required, we will seek that consent.

You can ask us to stop sending marketing communications at any time by contacting us at:

hello@biksoncarpetcare.co.uk

14. Cookies and Website Analytics

Our website may use cookies and similar technologies for purposes such as:

providing essential website functionality;
maintaining website security;
remembering user preferences;
understanding website usage; and
measuring or improving website performance.

Where consent is legally required for non-essential cookies or similar technologies, those technologies should not be activated until the appropriate choice has been made.

Further information is available in our Cookie Policy.

15. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to erase personal information in certain circumstances;
ask us to restrict processing in certain circumstances;
object to certain processing;
request transfer of certain information where applicable; and
withdraw consent where processing is based on consent.

These rights are subject to legal conditions and exceptions.

To exercise a data protection right, please contact:

hello@biksoncarpetcare.co.uk

We may need to verify your identity before responding to certain requests.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

17. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be published on our website with an updated revision date.

19. Contact Us

For questions about this Privacy Policy or how your personal information is handled, contact: